SHIPPING AND RETURN POLICY
Last Updated Date: September 27, 2024
Thank you for visiting www.skinmedicinals.com. The following are the terms and conditions that constitute the Shipping and Return Policy for products ordered through our site. Please see below for the terms applicable to prescription medications, as well as the separate terms applicable to over-the-counter (OTC) products ordered from your healthcare provider through the Virtual Dermshop.
A. PRESCRIPTION MEDICATIONS
The following shipping and return policies shall apply for all prescription medications ordered through our site.
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PRESCRIPTION SHIPPING POLICY
Domestic Shipping Policy
Auto Refill Shipping/Payment Policy
If you willingly opt in to have auto refills on your prescription order, then there will be no refund issued once the prescription has been filled and shipped.
Please note, we do send you an email, to the email on file, 48 hours prior to the auto refill/credit card being processed that lets you know that your prescription will be processed/refilled and your credit card on file will be charged.
This email also allows you to cancel the auto refill if you login and cancel your order/auto refill.
Shipment processing time
All orders are shipped by Foothills Pharmacy, Chemistry Rx Pharmacy, or ApothecoRx.
All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
During periods where there is a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
USPS First-Class Shipping for orders fulfilled by ApothecoRx
FREE
PLEASE ALLOW 1-3 BUSINESS DAYS FOR YOUR MEDICATION TO BE SHIPPED TO YOU FROM THE TIME OF PAYMENT.
USPS First-Class Shipping for orders fulfilled by Chemistry Rx Pharmacy
Flat fee of $4.50.
PLEASE ALLOW 4-8 DAYS FOR YOUR PRESCRIPTION TO BE PROCESSED AND SHIPPED TO YOU.
USPS First-Class Shipping for orders fulfilled by Foothills Pharmacy
$4.30 for orders. Extra fees apply for orders that include cold packing.
PLEASE ALLOW 4-8 DAYS FOR YOUR PRESCRIPTION TO BE PROCESSED AND SHIPPED TO YOU.
*Please note that shipping times are not based on the time of payment of your prescription. Shipping times will take effect after your order has been processed and dispensed by the pharmacy.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Foothills Pharmacy, Chemistry Rx Pharmacy, and ApothecoRx currently ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Customs, Duties and Taxes
Neither Skin Medicinals, Foothills Pharmacy, Chemistry Rx Pharmacy, nor ApothecoRx are responsible for any customs and taxes (tariffs, taxes, etc.) applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages
Neither Skin Medicinals, Foothills Pharmacy, Chemistry Rx Pharmacy, nor ApothecoRx are liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Currently orders are not shipped outside the U.S. with the exception of Puerto Rico and the US Virgin Islands.
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PRESCRIPTION RETURN/REFUND POLICY
Foothills Pharmacy, Chemistry Rx Pharmacy, and ApothecoRx are prohibited by law from accepting any returns for any prescription medication. All sales are final and no refunds will be issued.
B. OTC PRODUCTS – VIRTUAL DERMSHOP
The following shipping and return policies shall apply for all OTC products ordered through your healthcare provider’s Virtual Dermshop.
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VIRTUAL DERMSHOP SHIPPING POLICY
Domestic Shipping Policy
Shipment processing time
All orders placed through the Virtual Dermshop are processed within 24
hours and you should receive within 2 to 5 business days.
Orders are not shipped or delivered on weekends or holidays.
During periods where there is a high volume of orders, shipments may be
delayed by a few days. Please allow additional days in transit for
delivery. If there will be a significant delay in shipment of your
order, you will be contacted via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at
checkout.
PLEASE ALLOW 2-5 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED TO YOU FROM
THE TIME OF PAYMENT.
Shipment to P.O. boxes or APO/FPO addresses
Products may only be shipped to addresses within the U.S., U.S.
Territories, and APO/FPO/DPO addresses.
Customs, Duties and Taxes
Neither Skin Medicinals, nor your provider are responsible for any
customs and taxes (tariffs, taxes, etc.) applied to your order. All fees
imposed during or after shipping are the responsibility of the
customer.
Lost Orders
Neither Skin Medicinals nor your provider are liable for any products
lost during shipping. If your order is lost during transit, please
contact the shipment carrier to file a claim.
Auto Refill Shipping/Payment Policy
When available, if you willingly opt in to have auto refills on your
Virtual Dermshop order, then there will be no refund issued once the
order has been filled and shipped.
Please note, we do send you an email, to the email on file, 48 hours
prior to the auto refill/credit card being processed that lets you know
that your order will be processed/refilled and your credit card on file
will be charged.
This email also allows you to cancel the auto refill if you login and
cancel your order/auto refill.
International Shipping Policy
Currently orders are not shipped outside the U.S., with the exception
of Puerto Rico and the US Virgin Islands.
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VIRTUAL DERMSHOP RETURN/REFUND POLICY
Shipment processing time
All orders placed through the Virtual Dermshop are processed within 24 hours and you should receive within 2 to 5 business days.
Orders are not shipped or delivered on weekends or holidays.
During periods where there is a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
PLEASE ALLOW 2-5 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED TO YOU FROM THE TIME OF PAYMENT.
Shipment to P.O. boxes or APO/FPO addresses
Products may only be shipped to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Customs, Duties and Taxes
Neither Skin Medicinals, nor your provider are responsible for any customs and taxes (tariffs, taxes, etc.) applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost Orders
Neither Skin Medicinals nor your provider are liable for any products lost during shipping. If your order is lost during transit, please contact the shipment carrier to file a claim.
Auto Refill Shipping/Payment Policy
When available, if you willingly opt in to have auto refills on your Virtual Dermshop order, then there will be no refund issued once the order has been filled and shipped.
Please note, we do send you an email, to the email on file, 48 hours prior to the auto refill/credit card being processed that lets you know that your order will be processed/refilled and your credit card on file will be charged.
This email also allows you to cancel the auto refill if you login and cancel your order/auto refill.
Currently orders are not shipped outside the U.S., with the exception of Puerto Rico and the US Virgin Islands.
VIRTUAL DERMSHOP RETURN/REFUND POLICY
Your provider does not accept returns for products ordered through their Virtual Dermshop. All sales are final, and no refunds will be issued.
If a product in your order is damaged, you can contact Skin Medicinals within 10 business days following receipt of your order at virtualdermshop@skinmedicinals.com to report the product defect. Skin Medicinals will review your report and, if it determines that you have received a defective product, it will approve a replacement of the product. By submitting a request for a replacement, you agree to send back the defective product within 30 days of receiving your Return Authorization Number to the address indicated by Skin Medicinals (a shipping label will be provided for returns of defective products). No returns of any products ordered through the Virtual Dermshop will be accepted for any reason other than a material defect as provided under here.